Chagee88 takes our responsibility to protect your personal information seriously. This document transparently explains how we collect, use, store, and safeguard your data as a user of our entertainment platform.
All data transmitted between your device and chagee88 servers is encrypted using 256-bit SSL/TLS protocol — the same technology used by leading banking institutions in Malaysia.
Your personal data is stored in high-grade data centres with strict access controls. Only authorised personnel with a legitimate operational need are permitted to access user information.
You have the right to access, correct, download, or request deletion of your personal data at any time. chagee88 fully respects your privacy rights.
Chagee88 has never and will never sell, rent, or trade users' personal information to third parties for marketing or commercial purposes.
The chagee88 Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards to ensure your rights are always protected under the law.
In the event of any security incident involving your data, chagee88 is committed to notifying affected users in a timely manner and taking immediate remedial action.
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Note: This Privacy Policy forms part of the chagee88 Terms and Conditions. By registering or using our platform, you agree to this policy. Please read it carefully and contact us if you have any questions.
Chagee88 ("we", "Platform") values the privacy of every user who uses our services. This Privacy Policy clearly explains how we handle your personal information when you register, log in, or use any feature on the chagee88.vin platform.
As a responsible online entertainment platform, we comply with Malaysia's Personal Data Protection Act 2010 (PDPA). This means we only collect data that is necessary, use it solely for the stated purposes, and protect it with appropriate security measures.
We understand that in today's digital world, trust is the most valuable asset. That is why we never take user privacy lightly — your information belongs to you, not us.
The information we collect falls into two main categories — what you provide directly, and what is collected automatically when you use the platform.
| Data Categories | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad/Passport number | Mandatory (KYC) |
| Contact Information | Email address, phone number, residential address | Mandatory |
| Financial Information | Bank account number, bank name, transaction records | Mandatory (Payment) |
| Usage Data | Games played, active time, wagering patterns | Automatic |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Communication Data | Support chat history, emails sent to us | Where applicable |
We do not collect sensitive data such as medical information, political views, or religious beliefs unless specifically stated and you have given explicit consent.
Your data is collected through the following methods:
Chagee88 uses collected data solely for legitimate and necessary purposes. Below is a full list of how your data is used:
chagee88 will not use your data for any purposes beyond those listed above without first obtaining your renewed consent.
Chagee88 does not sell, rent, or trade user personal data. However, under certain limited circumstances, we may share your information with the following parties:
All third parties we work with are bound by strict data protection agreements and may only use your information for the specific purposes agreed upon with chagee88.
Chagee88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the chagee88 platform on your device.
We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
Your data is retained for as long as your account is active and for the period required by law after account closure — typically between 5 to 7 years for financial records, in line with anti-money laundering (AML) compliance requirements.
chagee88 servers are hosted in ISO 27001-certified data centres with redundant backup systems and high-grade physical security.
As a chagee88 user and data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights, which we fully respect:
To exercise any of the above rights, please contact our Data Protection Officer team via email at [email protected]. We will process your request within 30 days of receipt.
The chagee88 platform is not intended for individuals under the age of 18. We do not knowingly collect or process personal data of children.
If we find that we have collected data from a minor without valid age verification, we will delete that information immediately and close the associated account. Parents or guardians who believe their child has registered on our platform are urged to contact us immediately.
Chagee88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements.
When there are significant changes, we will:
Continued use of the platform after amendments take effect is considered acceptance of the updated Privacy Policy. You are encouraged to review this page periodically.
We encourage you to contact us if you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data.
Our team will endeavour to respond to all privacy-related enquiries within 3 business days. For more complex requests such as data access applications, the processing period is up to 30 days.
Your trust is our priority. chagee88 is committed to being fully transparent about how we handle your data and to continuously raising our privacy protection standards.
Join over 500,000 members who trust chagee88 as Malaysia's safe, transparent, and responsible online entertainment platform.